If the purchase you made is not to your liking or you want to change the size, don’t worry: the steps to exercise your right of withdrawal are simple and qui
You have 14 calendar days from the date you receive the package to decide whether to keep or return the items from your order.
Start the return procedure using the form below, indicating:
order number
email
Our Customer Care Team will provide you with the necessary information to complete the return.
In order for the right of withdrawal to be exercised, the conditions set out in our Terms and Conditions of Sale must be respected.
Return Preparation Guide
Place the item(s) back in their original packaging, in perfect condition.
To help our warehouse identify your original order and process your return correctly, please always include a copy of the sales document inside the package.
Self-arranged Return
You can arrange the return shipment yourself with a courier of your choice (we recommend choosing an insured and trackable shipment). In this case, the shipping costs, including any duties, will be at your expense.
Shipping address:
FERRINO & C. S.p.A
C.A. Magazzino Resi
C.so Lombardia 73
10099 San Mauro To.se (TO)
Italy - IT
The warehouse dedicated to returns processing is temporarily closed and will reopen on September 1.
If you wish to return a product, please submit your return request within the applicable return period. Your request will be properly registered, and your right to return the item will be preserved.
Please wait until the warehouse reopens on September 1 before shipping your return.
Refund
The refund will be issued using the original payment method used for the purchase, within no later than 14 days from the date the return is received and inspected for compliance at our warehouse.
- In case of a return, any coupons used will not be reactivated.