If you find yourself in this situation, first of all we would like to apologize for the inconvenience.
We will do our best to resolve your report in the best possible way.
Start the non-conforming return procedure using the form below, indicating:
order number
email address
Place the item(s) back in their original packaging and wait for our instructions regarding the collection of the item.
If the relevant department confirms that the item is damaged or incorrect, the return shipping costs will be covered by the seller.
We will proceed with the refund of the due amount using the same payment method used to complete the purchase.
The refund will be issued within no later than 14 working days from the date the return is received at our warehouse and after the non-conformity has been verified.
The warehouse responsible for handling support requests is temporarily closed and will reopen on September 1.
If you need assistance with a defective product, please submit your request within the applicable time frame. Your request will be properly registered and will be processed once the warehouse reopens.
Please wait until the warehouse reopens on September 1 before shipping the product.